YOU CAN NOW SEND A WHATSAPP MESSAGE TO MEDIGROUP TO ORDER REPEAT PRESCRIPTIONS
Send your full name, address and the name of your preferred chemist to 085 2124461 via WhatsApp and we will send your prescription on to the chemist within 3 working days.
Note - this number is for WhatsApp messages only - no voicecalls will be answered on this number
Send your full name, address and the name of your preferred chemist to 085 2124461 via WhatsApp and we will send your prescription on to the chemist within 3 working days.
Note - this number is for WhatsApp messages only - no voicecalls will be answered on this number
IMPORTANT NOTICE
Due to the current Covid 19 epidemic, we have had to make changes to how the practice operates. We are aware these changes are difficult for our patients and we are doing everything we can to support the health and wellbeing of our patients and staff during this challenging period.
Our phone lines are extremely busy at all times, but particularly in the mornings.
We hope that you can find the answer to some of your queries here.
Our phone lines are extremely busy at all times, but particularly in the mornings.
We hope that you can find the answer to some of your queries here.
FREQUENTLY ASKED QUESTIONS
1. IS THE SURGERY OPEN?
Medigroup remains open from 8:30 to 1pm and 2pm to 6pm Monday to Friday. Our doors are closed at all times at the moment. This is for the safety of our staff and our patients. Only patients with pre-arranged appointments will be able to enter the building.
2. WHAT DO I DO IF I FEEL UNWELL?
Phone the surgery on 021 4305544 or 021 4391866. Our reception staff will ask you for some brief information about your symptoms to help them to direct your call. A doctor or nurse will phone you back to discuss your symptoms in greater detail.
If you are calling with symptoms which may be due to coronavirus infection, please have your Eircode to hand when calling, as this will be required by the doctor for the next stage of testing.
3. WHAT IF I HAVE SYMPTOMS THAT I DO NOT THINK ARE DUE TO COVID19?
At the moment it can seem that everyone is talking only about Coronavirus and Covid19. However, all of the other usual illnesses are still around and it is very important to call us about these too. We are happy to call you back about any symptoms that you may be having.
4. MY REGULAR PRESCRIPTION IS DUE - HOW DO I GET IT?
Contact us by phone to order your prescription, giving at least 2 days' notice. The prescription will be sent on to the pharmacy of your choice so please let us know which pharmacy you use. Be sure to ring the pharmacy first before calling to collect it to ensure your prescription is ready.
You can also send a WhatsApp message to 085 2124461 with your name, address and preferred pharmacy and we will send the prescription on within 3 working days.
5. HOW DO I GET A SICK NOTE FOR MY EMPLOYER, OR A SOCIAL WELFARE CERTIFICATE?
If you are already on regular social welfare certs (monthly or six monthly) you can order your next one from our reception staff. If you require a new cert or sick note you will need to speak with the doctor. The receptionist will arrange a telephone appointment with the doctor for you. We will send the note and/or cert out to you by post.
6. MY DRIVING LICENSE IS DUE FOR RENEWAL AND I NEED A MEDICAL REPORT. WHAT DO I DO?
We are in contact with the Driving License Authority with regard to this and we will update this information as soon as we have it. At present we will not be seeing patients for driving license medicals.
7. MY BABY'S VACCINATIONS ARE DUE. WHAT DO I DO?
Our nurses are still seeing all babies for their routine vaccinations. The nurse will be wearing a mask and gloves for all of these consultations.
**PLEASE DO NOT ATTEND WITH YOUR BABY IF EITHER OF YOU HAS A COUGH, COLD OR TEMPERATURE**
8. I AM PREGNANT. IS THE NURSE STILL SEEING ANTENATAL PATIENTS?
Yes all antenatal appointments are still going ahead. The nurse will be wearing a mask and gloves for all of these consultations.
**PLEASE DO NOT ATTEND FOR YOUR ANTENATAL APPOINTMENT IF YOU HAVE A COUGH, COLD OR TEMPERATURE**
9. I HAVE DIABETES AND I USUALLY SEE THE NURSE FOR REVIEW A COUPLE OF TIMES PER YEAR. WILL I STILL GET MY DIABETIC REVIEW?
For the moment all review appointments are postponed. However, the nurse will be contacting all diabetic patients over the next couple of weeks to give them advice and support.
10. WHAT IS THE BEST WAY TO KEEP MYSELF AND MY FAMILY SAFE AND HEALTHY AT THIS TIME?
The most important thing to do is to avoid any crowds or any unnecessary contact with other people. Stay 6 feet away from others in the supermarket, while out walking, or at your workplace. Wash your hands frequently with soap and water, for at least 20 seconds. Always wash your hands as soon as you return home, and before you eat.
If you have any symptoms of a cough or a cold, do NOT leave your house and stay separate from anyone else in the house with you.
For those at greater risk e.g. older people or those with chronic lung or heart conditions, we advise that you isolate yourself from other people. However, it is very important to stay in touch with your friends and family by phone or text.
This is a worrying time for everyone, but by staying apart we will fight this together.
1. IS THE SURGERY OPEN?
Medigroup remains open from 8:30 to 1pm and 2pm to 6pm Monday to Friday. Our doors are closed at all times at the moment. This is for the safety of our staff and our patients. Only patients with pre-arranged appointments will be able to enter the building.
2. WHAT DO I DO IF I FEEL UNWELL?
Phone the surgery on 021 4305544 or 021 4391866. Our reception staff will ask you for some brief information about your symptoms to help them to direct your call. A doctor or nurse will phone you back to discuss your symptoms in greater detail.
If you are calling with symptoms which may be due to coronavirus infection, please have your Eircode to hand when calling, as this will be required by the doctor for the next stage of testing.
3. WHAT IF I HAVE SYMPTOMS THAT I DO NOT THINK ARE DUE TO COVID19?
At the moment it can seem that everyone is talking only about Coronavirus and Covid19. However, all of the other usual illnesses are still around and it is very important to call us about these too. We are happy to call you back about any symptoms that you may be having.
4. MY REGULAR PRESCRIPTION IS DUE - HOW DO I GET IT?
Contact us by phone to order your prescription, giving at least 2 days' notice. The prescription will be sent on to the pharmacy of your choice so please let us know which pharmacy you use. Be sure to ring the pharmacy first before calling to collect it to ensure your prescription is ready.
You can also send a WhatsApp message to 085 2124461 with your name, address and preferred pharmacy and we will send the prescription on within 3 working days.
5. HOW DO I GET A SICK NOTE FOR MY EMPLOYER, OR A SOCIAL WELFARE CERTIFICATE?
If you are already on regular social welfare certs (monthly or six monthly) you can order your next one from our reception staff. If you require a new cert or sick note you will need to speak with the doctor. The receptionist will arrange a telephone appointment with the doctor for you. We will send the note and/or cert out to you by post.
6. MY DRIVING LICENSE IS DUE FOR RENEWAL AND I NEED A MEDICAL REPORT. WHAT DO I DO?
We are in contact with the Driving License Authority with regard to this and we will update this information as soon as we have it. At present we will not be seeing patients for driving license medicals.
7. MY BABY'S VACCINATIONS ARE DUE. WHAT DO I DO?
Our nurses are still seeing all babies for their routine vaccinations. The nurse will be wearing a mask and gloves for all of these consultations.
**PLEASE DO NOT ATTEND WITH YOUR BABY IF EITHER OF YOU HAS A COUGH, COLD OR TEMPERATURE**
8. I AM PREGNANT. IS THE NURSE STILL SEEING ANTENATAL PATIENTS?
Yes all antenatal appointments are still going ahead. The nurse will be wearing a mask and gloves for all of these consultations.
**PLEASE DO NOT ATTEND FOR YOUR ANTENATAL APPOINTMENT IF YOU HAVE A COUGH, COLD OR TEMPERATURE**
9. I HAVE DIABETES AND I USUALLY SEE THE NURSE FOR REVIEW A COUPLE OF TIMES PER YEAR. WILL I STILL GET MY DIABETIC REVIEW?
For the moment all review appointments are postponed. However, the nurse will be contacting all diabetic patients over the next couple of weeks to give them advice and support.
10. WHAT IS THE BEST WAY TO KEEP MYSELF AND MY FAMILY SAFE AND HEALTHY AT THIS TIME?
The most important thing to do is to avoid any crowds or any unnecessary contact with other people. Stay 6 feet away from others in the supermarket, while out walking, or at your workplace. Wash your hands frequently with soap and water, for at least 20 seconds. Always wash your hands as soon as you return home, and before you eat.
If you have any symptoms of a cough or a cold, do NOT leave your house and stay separate from anyone else in the house with you.
For those at greater risk e.g. older people or those with chronic lung or heart conditions, we advise that you isolate yourself from other people. However, it is very important to stay in touch with your friends and family by phone or text.
This is a worrying time for everyone, but by staying apart we will fight this together.